Bad Debt
To more efficiently process accounts on payment plans, North Kansas City hospital is using Boston WorkStation to automatically send plans that show no payment in 45 days to the bad debt category.
First, a SQL database looks for accounts on payment plans meeting specific criteria: no payment in 45 days and no note regarding inability to pay. Accounts in this category go to a report which Boston WorkStation runs unattended every Monday. Boston WorkStation scrubs the report to remove the pre-collection agency and sends the accounts to the bad debt category. Additionally, a note is automatically put on the account indicating its bad debt status so that customer service staff is aware of the outcome in real time, and respond accordingly.
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