Online Bill Pay
Committed to improving the patient experience, South County Hospital deployed online bill pay which allows hospital patients to visit it’s website to pay bills online.
South County automated the process of downloading online transactions and posting the payment directly onto MEDITECH. On a daily basis, Boston WorkStation queries the website’s database, looks for transactions and then posts them through the MEDITECH BA/R module on the proper patient account. Automating this particular touch point within the revenue cycle eliminates the possibilities of error and expedites the payment process.
“If one has a designated staff member checking on an online transaction and then transferring it to the patient account, there are bound to be inaccuracies,” said Gary Croteau, CIO. “There are data entry errors; there are time delays due to workflow and issues within departments, such as staff taking vacations and all other issues that may delay this process. Boston WorkStation doesn’t go on vacation. It is reliable every single day and is simply more efficient. We are very excited about all of the possible ways Boston WorkStation is helping our hospital to operate smoothly.”
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