Discharging Inactive Patients
Boston WorkStation enables Saint Clare’s Health System to automatically discharge inactive patient accounts. This helps to maintain their revenue cycle by removing those records from the billing department. Furthermore, it saves potential headaches, because patient accounts with no activity may be mistakenly charged for services not appropriate for that account. As a result, they reduce the number of accounts in the system and decrease billing errors.
In addition, Boston WorkStation has afforded time savings by automating patient pre-registrations and creating registration records. Patient registration can be messy, involving a lot of data complicated by the number of patients with temporary account numbers. Much of the captured patient data comes from Saint Clare’s scheduling system, but because there is no easy link between the scheduling system and the patient access system, they use Boston WorkStation to comb through that available data and automatically integrate it into new registration records.
Automating with Boston WorkStation also helps Saint Clare’s save time for their financial counselors. In fact, they have reduced manual pre-registrations by 80%. They automate patient refund and check-cashing information from the financial system to their patient accounting system to provide collectors with this key information. With accurate and complete registration records, the billing department no longer needs to spend as much time on patient insurance verification.
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